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Work Product

Work Products are outputs of candidate performance e.g. minutes, agendas, email correspondence, travel documents, Word/Excel documents etc.

Work Product in isolation is rarely sufficient as evidence of competence. For example, an agenda for a meeting with no other information does not tell us what part the candidate played in producing it. Only after the candidate has annotated the evidence – placing it in context – can we understand and have confidence in the role the candidate played in producing that Work Product and therefore make a judgement on what PIs and K have been met.

To provide context, annotation can be appended to the Work Product itself or provided separately via a Reflective Account [►Reflective Account ]. However, the best examples are those that embed Work Product within Reflective Accounts and Observations, or vice-versa. When this is done, the various forms of evidence – Work Product, Observation and Reflective Accounts, can look very similar. This is perfectly fine as the performance evidence is captured, it has just been combined with the supporting evidence. In the case of [►Observation ] there will be a clear distinction in that the account/statement is provided by the assessor rather than the candidate, However, Work Product and Reflective Accounts could potentially look almost identical.

In such circumstances, an assessor may look at this type of evidence and think “this is a Reflective Account, it is not performance”, however upon viewing the embedded Work Product it will be clear that it is a combination of evidence types. Where assessment is conducted manually it is straightforward to record evidence as being more than one type, however some E-Portfolios limit assessors to one. In these cases it is better to record the evidence as Work Product to highlight that it contains performance evidence as this is critical for meeting PIs.

Triangulated evidence combining Work Product with Reflective Accounts, Observations and even Witness Testimony and Professional Discussion is an excellent way to demonstrate competence over time.

The following examples illustrate this:

 PDF file   Storyboard 339

This example is headed as a Storyboard however contains a vast amount of Work Product taken as screenshots and photographs from various systems. It can therefore be treated as performance evidence that has been annotated to provide the context. Note that the mapping to PIs and Knowledge is recorded at the relevant point within the evidence. It is an extensive, highly holistic example generating both performance and knowledge evidence for several units across the SVQ. 

Personal information relating to customers has been redacted by SQA for online publication to comply with Data Protection legislation. This is not a criteria of the Assessment Strategy but something centres should consider in terms of their legal obligations when using personal information for assessment.

 PDF file   Annotated Work Product 201 205 220

This is another good example of embedding/annotating Work Product with screenshots and photography. This is more of an annotated Work Product as the narrative is much more brief and less expansive. The coverage is less extensive than the previous example, however it is clear and robust. Claims are also mapped to PIs and Knowledge where they occur within the evidence.